Monday I wrote this piece complaining about not understanding the Microsoft technical support people or being able to fix problems that were on my desktop.

I am happy to report I sent an email to the vice president in charge of customer service and got a phone call from the Windows XP escalation team member who was able to restore the look of my desktop within five minutes.

I guess the squeaky wheel gets the oil and I’m so pleased to have everything back the way it’s supposed to be.

Thanks to Richard at Microsoft!